Return & Reproduction Policy
At Custom Box Point, your satisfaction is our utmost priority. We take pride in crafting high-quality custom packaging and are committed to ensuring you are completely satisfied with your order.
If you are not entirely happy with your purchase, we offer a hassle-free reproduction policy within 2 working days from the date of delivery.
Eligibility for Reproduction:
To be eligible for a reproduction, please ensure the following:
- The items are in their original, unused condition.
- The original packaging is intact.
- The issue is reported to us within 2 working days of delivery with photographic evidence.
Please Note: As all our boxes are custom-made to your specific requirements, we do not offer monetary refunds. Instead, we will gladly reproduce your order to meet your original specifications and expectations.
We are dedicated to providing exceptional customer service through a transparent and straightforward process. We understand that occasionally a product may not meet your expectations, and we assure you that we will address your concerns promptly and efficiently.
For complete details regarding our return and reproduction procedures, please refer to our Terms and Conditions page.
If you have any questions or require further clarification, please do not hesitate to contact our customer support team. Your feedback is invaluable to us and helps us to continuously improve our products and services.
Thank you for choosing Custom Box Point UK – where quality and your satisfaction come first.